I am looking for a product, but it is not yet on your site?
If you are looking for a specific product or part for the NIU that is not on the site yet, please contact Customer Service and we will look for you.
What is the ordering process?
1. When your order has been paid you will receive a verification from us that your order has been confirmed. 2. We will process your order within 3 business days to prepare your order ready to ship. 3. Delivery time will depend on your shipping method, normally 7-10 working days. 4. Your order is fully traceable and we will give you a tracking number. Please note that it can take a few days before your tracking number is traceable. 5. Track your order and wait for your order to arrive 6. If you have any questions about your order, you can message us through customer service.
I have received my product but it is defect.
Please contact Customer Service and we will be happy to help you further. For defect products on shipping please contact the delivery service.
Are the packages provided with tracking numbers?
We provide a tracking number for every order. However, this can sometimes take a while because we have to process your package for example motherboards. When you receive your tracking number, it is possible that sometimes no status is displayed on the tracking site, the package then needs 2-3 working days.
What is the delivery method and time for my order?
We offer two different types of shipping methods. With the use of postal shipping it will take around 3 to 4 weeks for your order to arrive. If you would like to receive your order earlier we will recommend UPS shipping method which will take 7 to 10 working days.
Do I have to pay for custom fees and tax?
Yes, you will pay for your country custom fees and tax.
What time is the warranty?
The warranty we provide is 12 month, but the shipping of the broken part to us is on the cost of the customer.
Is it possible to pick up products?
Yes of course, if you are located in Shanghai you are welcome to pick up your goods.
